We strive to provide the best astrological guidance and services to our clients. We understand that there may be situations where you need to cancel or seek a refund for a consultation. This Refunds and Cancellations Policy outlines the terms and conditions governing cancellations and refunds of our astrology services.
1. Refund Policy a. Service Charges: Ashima Sharma offers astrological services that may include horoscope readings, predictions, and consultations. We do not offer refunds for services rendered, as they are based on the time and expertise provided. b. Satisfaction Guarantee: If you are not satisfied with the quality of the services provided, please contact us within [1] day of the service delivery, and we will review your request on a case-by-case basis. c. Technical Issues: In the event of technical issues or interruptions that prevent the successful delivery of a service, we will either reschedule the service or provide a refund at our discretion.
2. Cancellation Policy a. Cancellation of Appointments: If you need to cancel or reschedule an appointment for a consultation or service, please notify us at least [24] hours in advance. Failure to do so may result in a fee or forfeiture of the service. b. No-Show: If you do not attend a scheduled appointment and do not provide prior notice of cancellation, the full fee may be charged, and rescheduling may be subject to availability. c. Cancellations by Ashima Sharma: In the unlikely event that we need to cancel or reschedule a consultation due to unforeseen circumstances or unavoidable reasons, we will make every effort to notify you as soon as possible. You will be provided the choice to reschedule or receive a full refund.
3. Refunds Eligiblity a. If you cancel a consultation at least 24 hours prior to the scheduled date and time. b. If we are unable to provide the consultation service as scheduled. c. If you experience technical difficulties that prevent the consultation from taking place (provided you have followed our technical guidance).
4. Refunds Processing Refunds will be processed within 15 business days of approval, and will be made in the same method as the original payment. Any transaction fees associated with the refund will be borne by the client.
5. How to Request a Refund To request a refund, please contact our customer support team via email at [consultashima@gmail.com] or by phone at [8445331050]. You must provide the following information when requesting a refund: a. Your full name and contact information. b. The date and time of the consultation. c. The reason for the refund request. d. Any relevant supporting documents.
6. Rescheduling If you need to reschedule a consultation, please contact our customer support team at least 24 hours before the scheduled time. We will make every effort to accommodate your request and find a suitable alternative date and time for the consultation.
6. Modification of Policy Ashima Sharma reserves the right to modify this Refunds and Cancellations Policy at any time. Changes to this policy will be posted on our website, and the effective date will be updated accordingly.By scheduling a consultation with Ashima Sharma, you acknowledge that you have read and agree to abide by this Refunds and Cancellations Policy.